Privacy Policy
RAM Services ("we", "our", or "us") operates the RAM I.T SERVICES mobile application (Package Name: com.ram.fixkar) and the website ram-services.in. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our app and services, and the choices you have associated with that data.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our service to you.
- Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
- Full Name
- Phone Number
- Email Address
- Physical Address / Service Location / Pincode
- Device & Usage Data: We may collect information on how the app is accessed and used, including device information, operating system, and diagnostic data.
- Service Details: Information regarding the device type (laptop/desktop model), issue descriptions, and preferred service time slots when booking doorstep or same-day repairs.
2. Use of Data
RAM Services uses the collected data for various purposes:
- To provide and maintain our doorstep repair and IT services
- To notify you about changes to our services or bookings
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer support and dispatch technicians to your location
- To process payments securely (via trusted payment gateways like Razorpay)
- To monitor the usage of our service and detect, prevent, and address technical issues
3. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
4. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Service Providers
আমরা may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@ram-services.in
- By phone: +91 88558 11178
- By address: Kalyan - Thane - Mumbai - Navi Mumbai - Badlapur, India